Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, institution details
• Student Data: Academic records, attendance, fee payments, personal details
• Usage Data: Log data, device information, IP address, browser type
• Payment Information: Billing details (processed securely through payment gateways)

2. How We Use Your Information

We use the collected information for:

• Providing and maintaining our ERP services
• Processing transactions and managing accounts
• Sending administrative information and updates
• Improving our services and developing new features
• Ensuring security and preventing fraud
• Complying with legal obligations

3. Data Security

We implement industry-standard security measures to protect your data:

• 256-bit SSL/TLS encryption for data transmission
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Multi-factor authentication (MFA) support
• Role-based access control (RBAC)
• Regular automated backups with disaster recovery

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data only in these circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: Third-party vendors who assist in providing our services (under strict confidentiality agreements)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

5. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Student academic records are retained according to regulatory requirements (typically 7-10 years). You can request data deletion subject to legal and contractual obligations.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications

7. Cookies and Tracking

We use cookies and similar technologies to enhance user experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings.

8. Children's Privacy

Our services are designed for educational institutions. When processing student data (including minors), we comply with applicable laws including COPPA and ensure appropriate parental consent mechanisms are in place.

9. International Data Transfers

Your data is primarily stored in secure data centers in India. If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.